Politique de remboursement

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging whenever possible.
  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Right of Withdrawal (European Union)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing any reason.

To exercise this right, please contact us before the withdrawal period expires.

Once we receive the returned item, we will process your refund in accordance with applicable EU consumer protection laws.

3. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Digital products after download or activation
  • Personalized or custom-made products
  • Gift cards
  • Perishable goods
  • Products marked as non-returnable at the time of purchase

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will arrange a replacement or refund where appropriate.

5. Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

6. Shipping Costs

Unless required by applicable law:

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective or shipped in error.

For EU customers exercising the legal right of withdrawal, shipping refunds will be handled in accordance with applicable consumer protection laws.

7. Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped.

8. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, cancellation is no longer possible, and the return process must be followed.

9. Contact Us

If you have any questions regarding this policy, please contact us:

Email: info@nicheluxury.store